The Property Ombudsman (TPO) Member - National Residential

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The Property Ombudsman (TPO) Member

Help & Advice To Resolve Property Sales Disputes

The TPO provides consumers with free, impartial and independent advice for all types of property sales. Its Redress Scheme has been providing consumers and property agents with an independent dispute resolution service since 1990.

It is a government approved scheme to provide independent rulings  designed to achieve a full and final settlement of disputes and all claims made by either party.

All disputes are considered on a case by case basis and TPO can, if it rules that an agent has acted unethically, unlawfully or unreasonably, order a compensation award of up to £25,000 to their client for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by unreasonable behaviour.


A Fair and Impartial Ruling

TPO practices have been validated by the Ombudsman Association for its principles of good governance for ombudsmen schemes (independence, transparency, accountability, integrity, clarity of purpose, effectiveness) inline with Ombudsman standards.


Registration with TPO is a Legal Requirement For All UK Agents Dealing In Residential Sales 

TPO Registration Only Logo

Registration with TPO ensures any company bearing the ‘Registered Agents’ logo (see opposite)  has provided either company registration details or some form of authenticated identification (e.g. a recent utility bill + a photographic ID), holds a designated Client Account (to ensure clients’ money can not be confused with their own or the ir business’ money) and has Professional Indemnity (PI) Insurance.

Registration only does NOT  require companies agree to follow TPO Codes of Practice.


Membership of TPO is an Optional Addition To Registration

Members of The Property Ombudsman Redress Scheme

Members of TPO agree to abide by TPO Codes of Practice and can display the TPO logo opposite and offer their customers confidence of TPO redress in the very unlikely event of a dispute.

According to the TPO site, membership provides consumers the following benefit:

By abiding by our Codes of Practice you are working to higher professional standard than are currently required within the industry therefore setting you apart from your competition.


National Residential Are Proud Members of TPO

National Residential takes pride in working to the HIGHEST standards possible:

  • We take pride in getting the best price in the fastest time for our customers.
  • We take pride in being at the forefront of our industry and a founding member of the National Association of Property Buyers (NAPB).
  • We take pride in having helped thousands of people in difficult circumstances save money on bills, cost and fees by selling their houses fast.
  • We take pride in our results and display them on our ‘Sold Properties‘ page so that consumers can judge us on our achievments as well as our pledges.
  • We take pride in our ingenuity and our part in modernising Estate Agent options by providing consumers with more options to sell their property.

We display the TPO Members logo with pride – not only in reflection of the standards we adhere to  but for the reassurance it gives our customers by free access to an independent adjudicator and in the confidence that they will never need to use.


Our membership details can be seen by searching the TPO site or directly by clicking here.

For more information on the TPO Redress Scheme see

To Make A Complaint to TPO  – pls see

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