Help & Advice To Resolve Property Sales Disputes

The TPO provides consumers with free, impartial and independent advice for all types of property sales. Its Redress Scheme has been providing consumers and property agents with an independent dispute resolution service since 1990.

It is a government approved scheme to provide independent rulings  designed to achieve a full and final settlement of disputes and all claims made by either party.

 

A Fair and Impartial Ruling

The Property Ombudsman code of practice, which all members agree to, have been validated by the Trading Standards for its principles of good governance for ombudsmen schemes (independence, transparency, accountability, integrity, clarity of purpose, effectiveness) inline with Ombudsman standards.

Registration with TPO ensures any company bearing the ‘Trading Standards Approved Code’ logo (see opposite)  has agreed to comply with The Property Ombudsman’s code of practice and has Professional Indemnity (PI) Insurance.

 

For more information on the TPO Redress Scheme, please see https://www.tpos.co.uk

For Frequently Asked Questions, please see https://www.tpos.co.uk/consumers/faq

To Make A Complaint to TPO  – please see https://selfserve.tpos.co.uk/

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