The Property Redress Scheme is authorised by the Department for Communities and Local Government to offer redress to Lettings and Property Management Agents and the National Trading Standards Estate Agency Team (formally the OFT) to offer redress to Estate Agents.

The Property Redress Scheme is a new, straightforward and easy to use consumer redress (ombudsman) scheme for Property Agents and Professionals.

The main purposes of the Property Redress Scheme are to allow Agents to comply with their legal requirement to be a member of a government authorised consumer redress scheme and to settle or resolve complaints made by consumers against our Members.

The Property Redress Scheme members and consumers will both benefit from our simple three stage process to resolve the complaint:

• The Member will first be given an opportunity to resolve the complaint directly
• The Property Redress Scheme offers an negotiated resolution service
• The Property Redress Scheme will make a formal decision on the complaint

For more information on The Property Redress Scheme and to read their consumer advice – please refer to their website and Consumer Resource Center

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